Real-life insight

At TENA, we use valuable real-life insights to design products and services that meet needs. We work in partnership with individuals, caregivers and healthcare professionals to deliver high quality solutions that make a real difference.

First-hand experiences of partnership with TENA

Hear what others have to say about their partnership with us and how it not only improves the working environment, but also reduces costs and frees up time for more rewarding care.

Watch the evidence

TENA Case studies

TENA helped to reduce leakage problems

The care home in Calgary, Canada had taken the decision to move to a non-TENA supplier, based solely on what they perceived to be a better price offer. But the switch had an undesired cost, as well as the unwanted odour of urine. There had been no odour when the care home previously used TENA products. The management reconsidered the change of supplier and invited TENA back to reintroduce a resident-centred approach.

TENA Case studies


  • Leakage was a concern

  • Staff spent a lot of time changing protection primarily as a result of leakages and the poor fit of the competitors’ incontinence products

  • Excessive leakages resulted in extra laundry

  • Skin care was not effective and a vast array of care products were being used

Recommended changes

  • Individualised product selection and toileting programmes when applicable 

  • Re-training of staff in best practice routines. Changing times for night products were altered from 7.00 p.m. to the period between 10.00 p.m. and midnight – requiring teamwork from the evening and night staff.

  • Leakage monitoring for a two-week period for all three shifts

  • To understand the effect of leakages on labour hours, both product changes and bed strips were timed and recorded

  • Introduction of TENA skincare and cleansing products (TENA Wash Cream and TENA Scampoo & Shower)

  • Management played an instrumental role in supporting the staff with these change requirements

 By implementing best practice continence, personal hygiene care routines and individualised product selection, the care home achieved:

Key benefits

  • Increased staff and resident satisfaction

  • Enhanced relationship with the families 

  • Substantially reduced leakages

  • Improved overall incontinence budget

  • Reduced labour hours spent on unnecessary incontinence-related tasks, freeing up more time for quality resident-centred care

  • Improved significantly skin health for residents with severe skin conditions

  • Reduced number of skincare products. On average at least five skincare products were removed from the resident’s rooms with their consent.


1Essity data on file: All statistics are based on average percentages from between 85-181 TENA Solutions’ case studies around the world, mainly Europe but also the USA, Canada and China. Results vary across countries and care homes depending on the circumstances in each care home prior to implementation of TS. 2011-13. 
2Essity Data on file: Average percentage based on 181 TENA Solutions’ case studies around the world, mainly Europe but also the USA, Canada and China. Results vary across countries and care homes depending on each care home´s own circumstances prior to implementation of TS. 2011-13. Incontinence management-related costs measured in TENA Solutions are product consumption, skincare, laundry and waste costs.